Raftrek Nepal’s Privacy & Cookies Policy states how we handle all our clients’ personal data and sensitive information that you provide us, together with our terms and conditions of use. We are committed to protecting your privacy. So, we urge all our clients to read our Raftrek Nepal Adventure Travel Privacy & Cookie Policy to understand our views and practices carefully.
What Personal Information Do We Collect?
Raftrek Nepal Adventure Travel collects clients’ information when they book a trip, contact us, email us, or subscribe to our newsletter. When you send us an inquiry, we will ask for personal information such as your full name, home address, phone number, and email address. Similarly, when you book any of our trips, you must provide us with all the personal and related details to help us prepare for your arrival.
The personal information that we can collect is as follows:
- Client name (first name, maiden name, and last name)
- Home address
- Phone number and email address
- ID and passport numbers
- Credentials (Password and other security information for account access and authentication)
- Payment Data (The data is collected during the payment process, such as debit/ credit card number and security code related to the card).
- Information like IP address, browser, or device can be collected automatically when you visit our website.
Note: All provided personal information must be accurate and complete. To change any information, you must notify us.
How do We Use The Personal Information?
We may use your personal information for the following purposes:
- To send you emails about new products, services, changes in terms and conditions, policy updates, etc.
- To quickly process your transactions.
- We can use your personal information to provide you with the service.
- We may use your information to manage orders.
- We can contact you using the information you provided to request feedback about the services.
- We may use the information for business purposes like data analysis, marketing, usage trend identification, promotional campaigns, etc.
How Is Your Information Protected?
Here at Raftrek Nepal Adventure Travel, we are committed to protecting your personal information. We implement the proper security measures to safeguard your details while we process them. Furthermore, we regularly use malware scanning for security purposes. We never directly ask for your debit/ credit card number except through our booking system. Only a limited number of people have access to our clients’ personal and sensitive information system. They are legally bound to keep them confidential.
To further protect the information you provide us, we encrypt it with Secure Socket Layer (SSL) technology. Likewise, we use various other security measures when you input your details. In order to secure the transaction, the process goes through a payment gateway provider and is neither stored nor processed on our servers. We will hold on to your information as long as it is required to fulfill the purpose or required by law.
While we take safety measures to protect your private details from our side, you should also only access our website and services in a secure environment.
What Are Cookies?
Cookies are tiny files or data stored on your device by websites you visit. It is common for professional websites to use cookies. Cookies improve your overall experience, are usually safe, and are used to track you across the web. Privacy tools and browser settings allow you to block or manage cookies. If you enable the cookies, it allows the websites or service providers’ systems to remember your browser.
Do We Use Cookies?
Yes, we do use cookies. These cookies allow us to understand your preferences based on your previous browsing activity. Likewise, they help us to improve the services by compiling data on website interactions for future use. Cookies also enable us to compile aggregate site traffic data.
How Do We Use Cookies?
Our website offers a newsletter and email subscription services. Thus, we use cookies to remember your browsing history if you register or to display notifications. Some cookies are essential to ensure that your order is processed successfully. Similarly, cookies may remember your details for future reference when you input your data through contact pages or forms. We set these functionalities for an enhanced experience and to remember your preferences when you interact with a page.
Third-party Cookies
We also use trusted third-party services to track the information. These services allow us to analyze non-personally identifiable usage data and other statistics for marketing services. You may share your private information while accessing the linked site. Users are advised to review the privacy policy of each website, as the policy can be different. You can turn off all cookies through your browser settings. Every browser is different, and you can modify the cookies using the Help Menu.
When you turn off cookies, some features will be disabled. It does not affect the user’s experience but may not function properly. You may still be able to place orders.
Third-party Disclosure
Raftrek Nepal Adventure Travel does not disclose personally identifiable information to third parties. We do not sell, trade, or transfer the information to outside parties.
More Information
If you have any queries related to our Raftrek Nepal Adventure Travel’s Privacy & Cookies Policy, you can contact us.
- +977-9841882669
- +977-9841886313
- raftreknepal@gmail.com
- Croatia office: Vrbani 17, 10 000 Zagreb
- Nepal office: Paknajol Marg 16, Kathmandu
- Sun – Fri 10:00 – 18:00